SPORTS - Light Runner

DELIVERY:

UK RESELLERS:

5 Day Delivery: This is a courier delivery can take up to 5 working days within UK.

2 Day Delivery: This is a courier Delivery can take up to 2 working days within UK.

OUTSIDE UK RESELLERS:

We do not have instant delivery quote for international resellers. We choose the best delivery cost for our resellers from various couriers and include it in the invoice before they make payment.

In case there is a delay in the delivery, Royal Mail stipulate that we have to wait for 10-15 working days (depending on the service) before the delivery can be confirmed as lost.

HOW TO CANCEL AN ORDER:

We work with our resellers with a partnership idea in mind therefore their satisfaction is paramount for us. We are happy to cancel any order within 48 hours as long as they have a respectable reason. To cancel an order we require a written confirmation within 48 hours from the time the order has been placed. If we have already shipped your order, you will need to package the relevant items and send them back to us to the following address at your expense.

TOETOE Ltd/ RETURNS

2 Horseshoe Close

London

NW2 7JJ

United Kingdom

After receiving the item/s we will keep the credit for your next purchase or refund the relevant part of the purchase price (means after deducting the delivery charge and £2.50 administration charge) for that order as soon as possible and in any case within 30 days after we receive your notification.

EXCHANGE:

If you request a colour change of the item/s you purchased or a different style, we are happy to do it as long as the item/s you want to exchange are in their original packaging unworn and unwashed. Please send a prepaid envelope to the following address with the items you would like to exchange and we will send you the item/s you wish to get.

TOETOE Ltd/ RETURNS

2 Horseshoe Close

London

NW2 7JJ

United Kingdom

If you have requested replacements of a higher value, any difference due will need to be paid before we can dispatch the goods unless it is agreed otherwise in writing.

RETURN OF FAULTY GOODS:

If you believe the goods we have supplied to you are faulty, firstly please contact us by email by sending us a few pictures of the faulty item for our initial assessment. Following this if we would like to see the item closely we will request you to return the item to us together with a note, explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to offer the most appropriate resolution.CANCELLATION BEFORE YOU RECEIVE THE ITEM:

Simply contact us by phone, or email. If the item has not been dispatched we will halt it and refund the total amount that you paid, including postage. If the item has been dispatched, we will acknowledge your wish to cancel the order and we will ask you to return the item to us. Once we receive the item we will refund the total initial order, including postage, but not the cost of returning the item to us.